COVID-19 Updates


City Closures - Frequently Asked Questions

How can I keep myself and my family safe?

  • Social distancing• Wash your hands often with soap and water for at least 20 seconds. If soap and water are not available, use alcohol-based hand sanitizer with at least 60% alcohol content
  • Sneeze and cough into your sleeve or a tissue, then throw the tissue in the trash
  • Avoid touching your eyes, nose or mouth with unwashed hands
  • Avoid contact with people who are sick
  • Clean and disinfect frequently touched objects and surfaces
  • Stay home if you are sick

What municipal buildings are closed to the public?

  • City Hall - 325 Farr Drive. 
  • Don Shepherdson Memorial Arena Shelley Herbert-Shea Memorial Arena
  • Pool and Fitness Centre New Liskeard Branch Library
  • Haileybury Branch Library 200 Lakeshore – Public Works
  • Dymond Fire Hall Administrative Office Riverside Place
  • Community Hall Dymond Hall

How long will they remain closed?

There is no set date for the facilities to re-open. We will continue to update residents and users.

Can I get a refund for cancelled hall or facility bookings?

Yes, we will be providing full refunds.

Is public transit still operating?

Yes, the buses are still operating on the regular schedule. Transit will be temporarily operating free of charge for all passengers. As an additional proactive measure to prevent the spread of COVID-19, passengers are being asked to board the transit bus from the rear door only and to keep appropriate distance from the bus operator and other passengers. Only passengers with personal mobility devices will be permitted to enter and exit through the front door.

What happens to my Pool and Fitness Centre membership?

We will honour the membership once the facility re-opens for the length of time it has been closed.

Will I have to pay late fees for items I have loaned from the Library?

No, all late fees will be waived during this period.

Will my garbage and recycling still be picked up?

Yes, garbage and recycling curb side pick up is still operating as normal.

Is the landfill still open?

Yes, the Haileybury landfill is still open during regular hours.

How can I pay my taxes?

Payments by cheque for taxes and other items can be dropped off in the drop box located to the left of the front doors at City Hall (325 Farr Drive) or at the Pool & Fitness Centre (77 Wellington Street).

Tax Payments can be made utilizing interac banking.  Your property tax roll number is your account number.  The account number will be 15 digits starting with 010, 020 or 030 depending on where your property is located, example 010009123450000, do not include any spaces or decimals.

Pre-authorized payment plans, monthly or installment, are also available.  Please email for more information.

If you any other questions regarding payments, please email

What are the staff doing during the closure?

City staff are using this time as an opportunity to deep clean/disinfect all our municipal buildings and facilities. That means every weight in the weight room, every seat in the arenas, every corner of our halls. We have rescheduled shifts and ensured that all our staff have proper personal protective equipment. We are working hard so that when the time comes to re-open we are ready for you!

Are there still POA Court dates?

Should you require assistance call our office at 705-672-3221, or email  Our staff is available to assist you.

If you wish to pay your fines, you can email your payment information to indicating your credit card information and expiry date and a note giving us authorization to process your payment.

Payments can also be faxed to 705-672-3200.   To further assist there is a drop box at the building’s front entrance at City Hall, 325 Farr Drive, Haileybury, Ontario.  At this time we are not accepting cash payments.

If you currently have a suspended driver’s license, your fine can be paid at Service Ontario located at 280 Armstrong Street, New Liskeard, Ontario or 10 Government Road East, Kirkland Lake, Ontario or pay online at

If you are dropping off Extension of Time to Pay forms or Reopening documents, these can be left in our drop box located at city hall.   There is an Order made by the Chief Justice pursuant to s. 85 extending timelines for applying for reopenings (s.11), when a fine is due (s. 66) and when a fine goes into default (s. 69).  The extension is granted until April 23, 2020. Unless your matters went into default prior to March 16,2020, the applications are not considered urgent.

Courts are cancelled until further notice.  You will be advised of your next court date in writing.

As of Monday March 16, if you have a Provincial Offences Act, family or criminal court appearance in the Ontario Court of Justice you do not need to attend court, unless the matter is an in-custody or urgent criminal matter or an urgent family matter. More information can be found here: 

Where can i find more resources?

More information can be obtained by visiting The Temiskaming Shores & Area Chamber of Commerce also has a great resource guide available. You can find more information about it here.