Frequently Asked Questions

What restrictions are currently in place?

The Province of Ontario has placed the District of Temiskaming and the City of Temiskaming Shores in the Green "Prevent" stage of its COVID-19 response framework as of February 16, 2021.  Full details are available on the Province of Ontario's website:  Further details on COVID-19 within Timiskaming District can be found on the Timiskaming Health Unit's website:

How can I keep myself and my family safe?

  • Practice Physical distancing and keep a distance of 2m from others
  • Wear a mask
  • Wash your hands often with soap and water for at least 20 seconds. If soap and water are not available, use alcohol-based hand sanitizer with at least 60% alcohol content
  • Sneeze and cough into your sleeve or a tissue, then throw the tissue in the trash
  • Avoid touching your eyes, nose or mouth with unwashed hands
  • Avoid contact with people who are sick
  • Clean and disinfect frequently touched objects and surfaces
  • Stay home if you are sick

What municipal buildings are closed to the public?

  • All municipal facilities are open to the public with the exception of the Temiskaming Shores public library and the Public Works office in New Liskeard.

When is City Hall open for phone calls?

  • City Hall is open for assistance from Monday to Friday, 8:30am to 4:30pm

When does the Library open?

The Library is open right now for curbside pickup, book loans and to purchase bus passes by appointment only. Please call 705-647-4215.

The Library will open for in-person services on March 1, 2021.

Is public transit still operating?

Yes, the buses are still operating on their regular service.  Please ensure you wear a mask while travelling on the bus.

Where can I get a bus pass?

You can purchase a bus pass online at or make an appointment at the Temiskaming Shores Public Library by calling 705-647-4215.

Can I get a refund for cancelled hall or facility bookings?

Yes, we will be providing full refunds for all rentals affected by the closures. Please contact Patti at

Will my garbage and recycling still be picked up?

Yes, garbage and recycling curb side pick-up is still operating on its regular schedule.

Is the landfill still open?

The Haileybury Landfill will be open to the public with normal hours of operations (Tuesday – Saturday, 8:30am – 4:30pm).

The City requests that all residents that utilize the landfill practice physical distancing and attempt to bring the appropriate payment to mitigate the exchange of cash. To assist in calculating payment please visit the City’s website for the most up to date Tipping Fee Schedule. Note: 1 half ton truck load is approximately equal to 2 cubic yards.

How can I pay my taxes?

Payments by cheque for taxes and other items can be dropped off in the drop box located to the left of the front doors at City Hall (325 Farr Drive) or at the Pool & Fitness Centre (77 Wellington Street).

Tax Payments can be made utilizing interac banking.  Your property tax roll number is your account number.  The account number will be 15 digits starting with 010, 020 or 030 depending on where your property is located, example 010009123450000, do not include any spaces or decimals.

Pre-authorized payment plans, monthly or installment, are also available.  Please email for more information.

If you any other questions regarding payments, please email

Are there still POA Court dates?

Should you require assistance call our office at 705-672-3221 or email  Our staff is available to assist you.

If you wish to pay your fines an online payment portal is available at  Select Online Payments and follow the directions for the Provincial Offences Office Speeding/Traffic/Infractions.

Payments can also be dropped off into the drop box at the building’s front entrance at City Hall, 325 Farr Drive, Haileybury, Ontario.  At this time, we are not accepting cash payments.

If you currently have a suspended driver’s license, your fine can be paid at Service Ontario located at 280 Armstrong Street, New Liskeard, Ontario or 10 Government Road East, Kirkland Lake, Ontario or pay online at

If you are dropping off Extension of Time to Pay forms or Reopening documents, these can be left in our drop box located at city hall or emailed to   There is an Order made by the Chief Justice pursuant to s. 85 extending timelines for applying for reopenings (s.11), when a fine is due (s. 66) and when a fine goes into default (s. 69).  The extension is granted until February 25, 2021. Unless your matters went into default prior to March 16, 2020, the applications are not considered urgent.

Courts are cancelled until further notice.  You will be advised of your next court date in writing.