Frequently Asked Questions

What restrictions are currently in place?

The Province of Ontario has placed the District of Temiskaming and the City of Temiskaming Shores in the Grey "Lockdown" stage of its COVID-19 response framework as of December 26, 2020.  Full details are available on the Province of Ontario's website:  Further details on COVID-19 within Timiskaming District can be found on the Timiskaming Health Unit's website:

How can I keep myself and my family safe?

  • Practice Physical distancing and keep a distance of 2m from others
  • Wear a mask
  • Wash your hands often with soap and water for at least 20 seconds. If soap and water are not available, use alcohol-based hand sanitizer with at least 60% alcohol content
  • Sneeze and cough into your sleeve or a tissue, then throw the tissue in the trash
  • Avoid touching your eyes, nose or mouth with unwashed hands
  • Avoid contact with people who are sick
  • Clean and disinfect frequently touched objects and surfaces
  • Stay home if you are sick

What municipal buildings are closed to the public?

  • City Hall - 325 Farr Drive – CLOSED effective December 24th (phone calls only)
  • Don Shepherdson Memorial Arena – CLOSED
  • Shelley Herbert-Shea Memorial Arena - CLOSED
  • Waterfront Pool and Fitness Centre - CLOSED
  • 200 Lakeshore – Public Works Office - CLOSED
  • Dymond Fire Hall Administrative Office - CLOSED
  • Riverside Place - CLOSED
  • New Liskeard Community Hall – CLOSED
  • Dymond Community Hall - CLOSED

How long will they remain closed?

Currently, all facilities are tentatively scheduled to reopen on January 25th, 2021 pending Provincial direction. We will continue to update residents and users as information is available.

When is City Hall open for phone calls?

  • December 24: 8:30am 4:30pm
  • December 25 to January 3: Closed
  • January 4 on: Monday to Friday, 8:30am to 4:30pm

Is the Library open?

The Library will be open for computer use, book loans and to purchase bus passes by appointment only. Please call 705-647-4215.

  • December 24 to 27: Closed
  • December 28: 10:00am – 4:00pm By appointment
  • December 29: 10:00am – 4:00pm By appointment
  • December 30: 10:00am – 4:00pm By appointment
  • December 31: Closed
  • January 1: Closed
  • January 2: 10:00am – 4:00pm By appointment
  • January 3: Closed
  • January 4: 10:00am – 4:00pm By appointment
  • January 5, 6 and 7: 12:00pm – 6:00pm By appointment
  • January 8 and 9: 10:00am – 4:00pm By appointment

Is public transit still operating?

Yes, the buses are still operating on their regular service.  Please ensure you wear a mask while travelling on the bus.

Where can I get a bus pass?

You can purchase a bus pass online at or make an appointment at the Temiskaming Shores Public Library by calling 705-647-4215.

Can I get a refund for cancelled hall or facility bookings?

Yes, we will be providing full refunds for all rentals affected by the closures. Please contact Patti at

I have a membership to the PFC, will it be extended?

Yes, we will be automatically be extending all memberships at the Pool and Fitness Centre by the duration of the closure.  Please contact if you have any questions.

Will my garbage and recycling still be picked up?

Yes, garbage and recycling curb side pick-up is still operating on its regular schedule.

Is the landfill still open?

The Haileybury Landfill will be open to the public with normal hours of operations (Tuesday – Saturday, 8:30am – 4:30pm).

The City requests that all residents that utilize the landfill practice physical distancing and attempt to bring the appropriate payment to mitigate the exchange of cash. To assist in calculating payment please visit the City’s website for the most up to date Tipping Fee Schedule. Note: 1 half ton truck load is approximately equal to 2 cubic yards.

How can I pay my taxes?

Payments by cheque for taxes and other items can be dropped off in the drop box located to the left of the front doors at City Hall (325 Farr Drive) or at the Pool & Fitness Centre (77 Wellington Street).

Tax Payments can be made utilizing interac banking.  Your property tax roll number is your account number.  The account number will be 15 digits starting with 010, 020 or 030 depending on where your property is located, example 010009123450000, do not include any spaces or decimals.

Pre-authorized payment plans, monthly or installment, are also available.  Please email for more information.

If you any other questions regarding payments, please email

Are there still POA Court dates?

Should you require assistance call our office at 705-672-3221 or email  Our staff is available to assist you.

If you wish to pay your fines an online payment portal is available at  Select Online Payments and follow the directions for the Provincial Offences Office Speeding/Traffic/Infractions.

Payments can also be dropped off into the drop box at the building’s front entrance at City Hall, 325 Farr Drive, Haileybury, Ontario.  At this time, we are not accepting cash payments.

If you currently have a suspended driver’s license, your fine can be paid at Service Ontario located at 280 Armstrong Street, New Liskeard, Ontario or 10 Government Road East, Kirkland Lake, Ontario or pay online at

If you are dropping off Extension of Time to Pay forms or Reopening documents, these can be left in our drop box located at city hall or emailed to   There is an Order made by the Chief Justice pursuant to s. 85 extending timelines for applying for reopenings (s.11), when a fine is due (s. 66) and when a fine goes into default (s. 69).  The extension is granted until February 25, 2021. Unless your matters went into default prior to March 16, 2020, the applications are not considered urgent.

Courts are cancelled until further notice.  You will be advised of your next court date in writing.